410.560.1296
jthurin@home.com
Objective: Seeking a position as a Network System Administrator responsible for the maintenance, troubleshooting and repair of LAN/WAN equipment.
Certifications:
- Microsoft Certified Systems Engineer on Windows 2000 (MCSE)
- Microsoft Certified Systems Engineer on Windows NT4.0 (MCSE)
- Cisco Certified Network Associate (CCNA)
- Microsoft Certified Professional +Internet (MCP+I)
- CompTIA A+ Certified Technician (A+)
Experience:
Nov 2000-Present First Vehicle Services, Inc Middle River, MD
System Administrator/Network Support Technician
- Sole point of support for the US Air Force Publication Distribution Center.
- Provide all necessary support for Windows NT Domain operations, as well as Microsoft front and backend applications in a 100 user environment.
- Provide support for workstation O/S, hardware and applications
- Provide installation and maintenance support for all necessary network hardware required for day to day operation
- Duties included: User management and support, installation, configuration and support for MS Internet Information Server, MS SQL 7.0, MS Access, and MS Office97 Suite.
System Administrator/Field Engineer
- Support one of four data collection sites for the US Census 2000
- Support an 800 workstation NT domain. Duties included: User management, troubleshooting BDCs, PDCs and Standalone Servers
- Utilizing Tivoli Netview to verify connectivity, and managing RAID 5 arrays.
- Supporting Dell Server and Workstation hardware including Precision Workstations, PowerEdge 4300 and 6300 series servers, SDS RAID units, and a multi-terabyte PowerVault RAID farm.
- Attend daily conferences to coordinate repair efforts across all Data Collection sites nationwide.
- Perform troubleshooting, maintenance, and support for KODAK high-end scanners, Docutronics mail sorters
- Work with and utilize Tivoli Service Desk to organize and manage trouble tickets for the support team
Dec 1998-Feb 2000 Sylvan Learning Centers Baltimore, Md. Level 4 Technical Support Engineer
- Provide telephone-based technical support to remote sites.
- Troubleshoot network and communications hardware.
- Serve as Customer Liaison regarding proper procedures.
- Provide accurate, timely documentation of all trouble calls.
- Provide real-time technical support to all call center personnel.
Special achievements include:
- Promoted to 2nd level support after 3 months.
- Promoted to newly formed Technical Support Division after 6 months.
- Sylvan Skills Evaluation Test (SET) package beta tester as well as sole point of contact for all SET issues worldwide.
Feb 1997-Aug 1998 Mitsui Seiki, Inc. Franklin Lakes, N.J. Field Service Engineer
- Installation, operation and repair of CNC machinery.
- Installation and configuration of CNC computer/data base interfaces.
- Electrical and electronic micro-relay software design and modification.
- Installation configuration and repair of network cabling and media.
Education:
1999 - 2000 ACTT Timonium, Md.
- Microsoft MCSE Certification Course (Windows 2000)
1999 - 2000 TESST Institute Towson, Md.
- Cisco CCNA Certification Course
1999 - 2000 Beacon Institute at Goucher College Towson, Md.
- MCSE Certification Course (Windows NT4.0)
- Certification received in Advanced Networking Technology
1998 - 1999 Tesst Institute Timonium, Md.
- Comptia A+ Certification Course
1991 - 1992 Tidewater Tech Virginia Beach, VA
- Advanced Electronics Technology
- Honor student (final average 96.84%)
- Near perfect attendance
1976 - 1980 Kingston High School Kingston, NY
- Received High School Diploma
Interests:
Computers, Home Remodeling, Landscaping, Reading, Civil War History
References Available upon request