410.499.1405(C)
410.882.1040
jthurin@comcast.net
OBJECTIVE: Seeking a position as a Senior Systems Administrator responsible for the maintenance, troubleshooting and repair of Domain Controllers, Servers, PCs and LAN/WAN equipment.
CERTIFICATIONS:
- Microsoft Certified Systems Engineer on Windows 2000 (MCSE)
- Microsoft Certified Systems Engineer on Windows NT4.0 (MCSE)
- Cisco Certified Network Associate (CCNA)
- Microsoft Certified Professional +Internet (MCP+I)
- CompTIA A+ Certified Technician (A+)
SYSTEM SKILLS:
Microsoft Windows Active Directory Configuration Management TCP/IP Routing and Subnetting Desktop imaging/re-imaging DNS and DHCP Backup and recovery MS Internet Information Server 4.0 - 6.0 LAN-based application suppor
- Microsoft Office Suite
- Troubleshooting/diagnosing connectivity issues
- Lotus Notes v5.0 - 7.0
- Windows Registry
- Office Suite and Lotus Notes support
- Ability to present alternative, innovative approaches
PROFESSIONAL EXPERIENCE:
Jan 2002-Feb 2009 First Group American, Inc Cincinnati, OH Regional IS Support Analyst
- Under limited supervision, managed and maintained all IS equipment in a 2 state corporate region. Region consisted of 63 Active Directory and peer-to-peer locations connected, via hardware or software VPN links, to central data center locations in Cincinnati, Ohio and Naperville, Illinois.
- Position required strong interpersonal and communication skills as well as strong analytical and problem solving skills, with the ability to remote walk users through basic to mid-level troubleshooting procedures regardless of their level of confidence.
- Responsibilities included maintaining Point-to-Point wireless, Routing and VPN setup, Configuration of Nortel and Cisco VPN routers, Active Directory user management and permissions, MS Outlook and Lotus Notes email suites, Software rollouts, Web-based application support, PC, Server and Desktop support and repair, Data recovery, Inventory control and replacement recommendations.
- Operating Systems supported: Windows Server 2000 and 2003, Windows XP, Windows 2000 Professional.
- Applications Used/Supported, MS Outlook 2003 and 2007, MS Visio, Lotus Notes 5.0-7.02, MS Office 2000 and 2003, PC Duo, WinVNC, Timbuktu, What's Up Gold, MS RDC, Cisco and Nortel VPN Clients, McAfee and Symantec Antivirus Suites.
Nov 2000-Jan 2002 First Vehicle Services, Inc Middle River, MD System Administrator/Network Support Technician
- Sole point of support for the US Air Force Publication Distribution Center.
- Provide all necessary support for Windows NT Domain operations, as well as Microsoft front and backend applications in a 100 user environment.
- Provide support for workstation O/S, hardware and applications.
- Provide installation and maintenance support for all necessary network hardware required for day to day operation.
- Duties included: User management and support, installation, configuration and support for MS Internet Information Server, MS SQL 7.0, MS Access, and MS Office97 Suite.
- Provided advanced support for the US Air Force Document ordering website running IIS5.0
System Administrator/Field Engineer
- Supported one of four data collection sites for the US Census 2000
- Support an 800 workstation NT domain.
- Duties included: User management, troubleshooting BDCs, PDCs and Standalone Servers
- Utilizing Tivoli Netview to verify connectivity, and managing RAID 5 arrays.
- Supporting Dell Server and Workstation hardware including Precision Workstations, PowerEdge 4300 and 6300 series servers, SDS RAID units, and a multi-terabyte PowerVault RAID farm.
- Attend daily conferences to coordinate repair efforts across all Data Collection sites nationwide.
- Perform troubleshooting, maintenance, and support for KODAK high-end scanners, Docutronics mail sorters
- Work with and utilize Tivoli Service Desk to organize and manage trouble tickets for the support team
Dec 1998-Feb 2000 Sylvan Learning Centers Baltimore, Md. Level 4 Technical Support Engineer
- Provide telephone-based technical support to remote sites.
- Troubleshoot network and communications hardware.
- Serve as Customer Liaison regarding proper procedures.
- Provide accurate, timely documentation of all trouble calls.
- Provide real-time technical support to all call center personnel.
Special achievements include:
- Promoted to 2nd level support after 3 months.
- Promoted to newly formed Technical Support Division after 6 months.
- Sylvan Skills Evaluation Test (SET) package beta tester as well as sole point of contact for all SET issues worldwide.
Feb 1997-Aug 1998 Mitsui Seiki, Inc. Franklin Lakes, N.J. Field Service Engineer
- Installation, operation and repair of CNC machinery.
- Installation and configuration of CNC computer/data base interfaces.
- Electrical and electronic micro-relay software design and modification.
- Installation configuration and repair of network cabling and media.
Education:
1999 - 2000 ACTT Timonium, Md.
- Microsoft MCSE Certification Course (Windows 2000)
1999 - 2000 TESST Institute Towson, Md.
- Cisco CCNA Certification Course
1999 - 2000 Beacon Institute at Goucher College Towson, Md.
- MCSE Certification Course (Windows NT4.0)
- Certification received in Advanced Networking Technology
1998 - 1999 Tesst Institute Timonium, Md.
- Comptia A+ Certification Course
1991 - 1992 Tidewater Tech Virginia Beach, VA
- Advanced Electronics Technology
- Honor student (final average 96.84%)
- Near perfect attendance
1976 - 1980 Kingston High School Kingston, NY
- Received High School Diploma
Interests:
Computers, Home Remodeling, Landscaping, Reading, Civil War History
References Available upon request